Privacy Policy
Sterling Bullion Ltd
Last Updated: March 2026
Sterling Bullion Ltd (“Sterling Bullion”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, contact us, or purchase products from us.
1. About Us
Sterling Bullion Ltd is a company registered in England and Wales.
Our registered address is:
Sterling Bullion Ltd
Mortimer Group
11–13 Bromley Common
Bromley
BR2 9LS
United Kingdom
Telephone: 0204 584 3186
Email: info@sterlingbullion.co.uk
For the purposes of data protection laws, Sterling Bullion Ltd acts as the data controller responsible for your personal information.
2. Information We Collect
We may collect and process the following types of information.
Personal Information
This may include your:
Full name
Address
Email address
Telephone number
Date of birth
Identification documents
Proof of address
Transaction Information
When you make a purchase from us, we may collect:
Order details
Payment information
Purchase history
Delivery information
Technical Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type
Device type
Website usage data
This information helps us improve the performance and security of our website.
3. How We Use Your Information
We use your personal information for the following purposes:
Processing and fulfilling orders
Verifying customer identity where required
Complying with legal and regulatory obligations
Providing customer support
Improving our services and website
Communicating with you about your orders or enquiries
We only process personal data where we have a lawful basis to do so.
4. Identity Verification and Compliance
Due to regulatory requirements relating to the sale of precious metals, we may request identification documents from customers.
This may include:
A passport or driving licence
Proof of address such as a utility bill or bank statement dated within the last three months
This information may be used to carry out identity verification checks and to comply with anti-money laundering regulations.
5. Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business, including:
Payment processors
Courier and delivery providers
Identity verification services
Legal or regulatory authorities where required by law
We do not sell or rent your personal information to third parties.
6. Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.
Access to personal information is restricted to authorised personnel who require the information to perform their duties.
7. Data Retention
We will only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, tax, or accounting requirements.
Certain records may need to be retained for longer periods where required by law.
8. Your Rights
Under UK data protection laws, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request deletion of your personal information where appropriate
Request restriction of processing in certain circumstances
Object to certain uses of your personal data
If you wish to exercise any of these rights, please contact us using the details provided in this policy.
9. Cookies
Our website may use cookies to improve user experience and to help us understand how visitors interact with the site.
Cookies are small data files stored on your device. They may be used to:
Improve website functionality
Analyse website traffic
Remember user preferences
You can manage or disable cookies through your browser settings.
10. Third-Party Websites
Our website may contain links to external websites. Sterling Bullion is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policies of any external websites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
Any updates will be posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Sterling Bullion Ltd
Mortimer Group
11–13 Bromley Common
Bromley
BR2 9LS
United Kingdom
Telephone: 0204 584 3186
Email: info@sterlingbullion.co.uk