Privacy Policy

Sterling Bullion Partners Ltd
Last Updated: April 2026

1. About Us

Sterling Bullion Partners Ltd (“Sterling Bullion”, “we”, “us”, or “our”) is a company registered in England and Wales.

Company Number: 17044601

Registered Address:
Sterling Bullion Partners Ltd
Mortimer Group
11–13 Bromley Common
Bromley
BR2 9LS
United Kingdom

Telephone: 0204 584 3186
Email: info@sterlingbullion.co.uk

For the purposes of data protection laws, Sterling Bullion Partners Ltd acts as the data controller responsible for your personal information.

2. Information We Collect

We may collect and process the following types of personal data:

Personal Information

  • Full name
  • Address
  • Email address
  • Telephone number
  • Date of birth
  • Identification documents
  • Proof of address

Transaction Information

  • Order details
  • Payment information
  • Purchase history
  • Delivery information

Technical Information

  • IP address
  • Browser type
  • Device type
  • Website usage data

This information helps us operate, improve, and secure our website and services.

3. How We Use Your Information

We use your personal data for the following purposes:

  • Processing and fulfilling orders
  • Verifying customer identity where required
  • Complying with legal and regulatory obligations
  • Providing customer support
  • Improving our services and website
  • Communicating with you about your orders or enquiries

4. Lawful Basis for Processing

We process personal data under the following lawful bases in accordance with the UK GDPR:

  • Contractual necessity – to process and fulfil your orders
  • Legal obligation – to comply with anti-money laundering and regulatory requirements
  • Legitimate interests – to operate and improve our business and services
  • Consent – where required, such as for marketing communications

5. Identity Verification and Compliance

Due to regulatory requirements relating to the sale of precious metals, we may request identification documents.

This may include:

  • Passport or driving licence
  • Proof of address (e.g. utility bill or bank statement within the last three months)

This information is used to:

  • verify identity
  • comply with anti-money laundering obligations

6. Sharing Your Information

We may share your personal data with trusted third parties where necessary, including:

  • Payment processors
  • Courier and delivery providers
  • Identity verification services
  • Professional advisers and service providers
  • Legal or regulatory authorities where required

We do not sell or rent your personal data.

7. International Transfers

Some third parties we use may process personal data outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK data protection laws.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data from:

  • unauthorised access
  • loss
  • misuse
  • disclosure

Access to personal data is restricted to authorised personnel only.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, tax, and accounting requirements.

In some cases, this may be up to 6 years or longer where required by law.

10. Your Rights

Under UK data protection laws, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data where appropriate
  • Request restriction of processing
  • Object to certain processing activities

To exercise your rights, please contact us at:
info@sterlingbullion.co.uk

You also have the right to lodge a complaint with the
Information Commissioner’s Office (ICO).

Website: https://www.ico.org.uk

11. Cookies

Our website uses cookies and similar technologies to:

  • improve website functionality
  • analyse usage and performance
  • enhance user experience

Where required, we will request your consent before placing non-essential cookies.

You can manage or disable cookies through your browser settings.

12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements.

Any updates will be posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Sterling Bullion Partners Ltd
Mortimer Group
11–13 Bromley Common
Bromley
BR2 9LS
United Kingdom

Telephone: 0204 584 3186
Email: info@sterlingbullion.co.uk